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microSUPPORT
ver 1.0.0

Fully working Ticketing & F.A.Q Support Module

by MicroHellas
http://www.microhellas.com

Compatible with versions: 3.6.x - 3.7.x - 3.8.x

1.- Usage

I developed this module for my own use. I used to use in the past Kayako and DeskPRO. Really professional support scripts but with so, so, so many features for my needs, so finally I was wasting more time trying to use them, than to offer real support. That's why I decided to code my own module, having in mind to be easy like usining emails, but of course with much more features. Now, I'm sharing this with you, wishing to become a useful tools in your hands.

2.- Installation

The installation is pretty easy, has been checked many times for installing and uninstalling the product. Just follow these steps below:

Download and unzip the file microSUPPORT.zip
Open the folder vbulletin and select all files and subfolders inside it
Connect to your website and open the directory where is your vBulletin installation (usally forum, forums, portal etc).
Upload the selected files to your site. If you fellow the right way then the file support.php must be on the same level as the index.php file of vBulletin.
Before any new installation is good to backup your database before, even if nobody is doing it (including me). At lease turn your site off
Check at your AdminCP->vBulletin Options->Plugin/Hook System that Plugin system is enabled.
From your AdminCP->Plugin System->Manage Products choose Add/Import Product and import the product: product-microsupport.xml

3.- Configuration

As every vBulletin product, you need to make some initial configuration before it goes live.

MicroSUPPORT Options
Setup FAQ categories, Support Departments, Supported Products. Setting Ticket statuses is optional as you can only edit them. Actually this is only for those operating a non-English site, to translate the statuses. Otherwise you can't add/delete statuses.
Setup usergroup permissions.

4.- Template Modification

The module is using it's own templates, so it doesn't needs any template modification except if you want to add a link to the navbar. In this case you need to modify the NavBar template.

Open it and find:

Code:

<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">
$vbphrase[calendar]</a></td>

Add below:

Code:

<td class="vbmenu_control"><a href="support.php$session[sessionurl_q]">
Support</a></td>

5.- Copyright

You can modify the code as you like to meet your special needs
You can distribute this module AS IS, but NOT FOR PROFIT
My copyright link must remain always visible.
Even if there is an option to automatically turn off my copyright link, you can't do that unless you're member of my club.

6.- Others

There is no commercial version, but in the upcoming days should be a special version just for my club's members.
Support is limited due to lack of FREE TIME.
Thank you, but I'm not accepting donations.

Enjoy it

Maria

MicroHellas · 05-09-2009, 07:33 AM

1.- Known Bug

The email which is sending to user after a technician's reply, doesn't includes the bodytext. If I can't fix it withing next days, I'll use another way to get the predefinied email.

2.- Missing feature

I let out the attachment upload as I'm waiting a response to my post:
vBulletin.org Forum
to see if I can use the attachment feature of vbeditor. If I can't find how to do it, I'll add a normal upload there.

Maria